If you’re a website owner, a problem might always show up and it does not automatically have to be associated with the web hosting service itself. For example, something could go wrong when you update an app or some vital data could be edited or erased by mistake. Regardless of what the essence of the problem is, you’ll need to get in touch with the technical support team and ask them to restore a backup or to help you deal with the problem that you are struggling with. How timely they will do that will determine the interval of time that your websites will be unreachable. For given websites like community portals or online shopping portals, a longer outage period too often equals losing users and cash. That’s why, it is of prime importance that you use the services of a company that provides not only a good customer care service, but also a fast one.
One-Hour Response Guarantee in Cloud Hosting
In case you’re using any of our cloud plans
and you have an enquiry or experience some predicament, you can get in touch with us 24x7x365 by posting a helpdesk ticket or by sending an e-mail and we’ll make certain that you obtain an answer in no more than 60 minutes. If the issue can be solved, we will do it before we reply to you, whereas in case there is something that you need to do on your end, we’ll provide you with all the needed details – what possible solutions to try out, what settings to check, and so on. Normally, you will receive an answer within no more than half an hour, which goes to say that waiting around for hours on end or even for more than 1 day to receive help is something inconceivable. Our one-hour reply guarantee is valid for any question that you may have – general, technical or billing.