Technical Support Channels
A Sixty–Minute Response Time Guarantee
All your assistance requests will be responded to in no more than one hour after the trouble ticket or e–mail was received. If your issue calls for further assistance from an admin, we’ll direct the trouble ticket or the e–mail to the person on duty and we will leave a note to notify you that more time will be required for arriving at the best solution. If you make use of our Managed Services package, all of the server management tasks included there will be performed whenever you prefer.
A Premium–Quality Help Desk Service
If you need any help while using our Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, do not hesitate to contact the tech support staff at any moment via the ticketing system. Furthermore, should you need help administering your dedicated hosting server, you can order the Managed Services package, which includes OS updates every week, troubleshooting and software installation services, server monitoring and restarting procedures, data backup hard disk drive storage space, etc.
An Intuitive Help Area
Every dedicated web hosting plan includes our free–of–cost Control Panel, which sports a circumstantial knowledge base and a group of instructional video tutorials. Whenever you need help working with the Control Panel, just click on the Videos or Help buttons in the top right corner.