A ticketing system is the most widespread means of correspondence that hosting companies offer to their clients. It is most often part of the billing account and is the very best way to tackle a problem that takes a certain period of time to examine or that has to be forwarded to a server administrator. In this way, all replies given by either side will be stored in the very same place in the event that someone else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which goes to say that you will need to log in and out of no less than two accounts in order to do a certain task or to reach the hosting company’s help desk team. If you’d like to administer a handful of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Moreover, it could take a significant period of time for the provider to reply to your ticket request.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud plans is not separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with just a couple of clicks of the mouse, without ever signing out of your web hosting account. The ticketing system features a quick-search field, which will help you find virtually any trouble ticket that you’ve already posted, if you need it. Also, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to handle a specific problem before you actually post a ticket. The response time is no more than 1 hour, which means that you can receive quick assistance whenever you need it and in case our client support staff recommends that you do something inside your account, you can do it momentarily without needing to sign out of the Control Panel.