A ticketing system is the most widespread means of correspondence that hosting companies offer to their clients. It is most often part of the billing account and is the very best way to tackle a problem that takes a certain period of time to examine or that has to be forwarded to a server administrator. In this way, all replies given by either side will be stored in the very same place in the event that someone else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which goes to say that you will need to log in and out of no less than two accounts in order to do a certain task or to reach the hosting company’s help desk team. If you’d like to administer a handful of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Moreover, it could take a significant period of time for the provider to reply to your ticket request.