The customer support that you'll receive from your cloud hosting company is really important, regardless if you have pre-sales questions and you're not a client yet, or you have a technical trouble with an existing account. Timely and correct information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine web hosting supplier not from a reseller. If you purchase a hosting account via a company that doesn't own its servers and it cannot access them immediately, it is almost certain that you will wait for a few days in order to have a response to any question, which means that your web sites may remain offline for quite a while. In comparison, a provider which provides various ways of communication and has a technical support crew that is available at any time can assist you right away and help you limit or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
All of our cloud plans feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our website hosting services well before you make an order or you are an existing client and you have any question or some problem, you will be able to contact us anytime, which includes weekends and holidays. We have numerous channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex matters or any matters which need extra time to investigate and deal with. In contrast to various other website hosting service providers, our trouble tickets have a guaranteed max response time of only 1 hour, therefore whatever the trouble is, it will be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local telephone numbers in the United States, the UK and Australia plus a live chat service. When you are an existing customer and you're looking for help with a technical issue which requires more time to investigate or resolve, you'll be able to open a ticket from your billing account or you will be able to send an e-mail and we'll handle the trouble and send you a response within the hour. The reply time is guaranteed 24/7, which includes weekends and holidays, however for the vast majority of problems it takes less than half an hour to receive support. The support service covers your VPS as well as all the pre-installed software it features, so if you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server from us, you can contact us at any time using various channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it is a holiday or a weekend and we will assist you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical issue, you are able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of basic questions or you would like to know more about our solutions before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in different countries around the world. If you'd like to receive support for third-party software that you cannot deploy or operate properly, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.