Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our crew of professionals will try their best to answer to your help requests within about 1 hour. If, however, the trouble you have stumbled upon needs the help of our Administrators’ =Dept,= we are going to address the ticket to the person on duty and will post a reply to inform you.

  • Top quality support service

  • Expert Client Support Service

  • We will be working for you night and day to give you useful information and client support and also to assist you with any trouble that you could encounter when organizing your virtual server. We can help you with all pre–configured software packages, like your OS, server management panel (depending on the VPS type) and the Control Panel made solely by our developers.

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Control Panel that is available with no charge with your VPS includes an included article base. You will see a bunch of thorough how to articles and a number of step by step video lessons that illustrate all the necessary site control responsibilities. You can find them by simply clicking the Help or Video buttons in the upper right part of each Control Panel section.