Lots of persons who begin using their first hosting account, or switch companies, normally have questions with regards to how specific operations are carried out or experience predicaments when setting up various things, including e-mails, website settings, and so on. That is why, a lot of web hosts have prepared documentation with frequently asked questions and issues in order to help their clients obtain information quickly and seamlessly. As a result, the client service team can focus on real issues that particular clients may be experiencing, since the solution for the minor things will already be available on the web and customers will be able to tackle them without getting in touch with the customer care team. Having detailed documentation is vital, particularly for new customers with no practical experience at all, because the web hosting service entails a multitude of functions and lots of people can get bewildered about what action to take. A good knowledge base can both help you do the things that you need and find out how the web hosting service works in general.