Although this isn't the keyaspect to help you recognize a reliable cloud hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and talk to a live person is an indicator that you are not working with a one-person service provider and that you'll be able to get in touch with someone any time you're in need of assistance. The telephone support for website hosting services may vary from common to professional, which means that the problems that can be resolved through a call vary based on the particular company. In most cases, these issues are simpler and feature billing or first level technical issues because more difficult matters often require a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Nonetheless, the option to phone call your supplier will save you considerable time and efforts for the numerous small things which will eventually appear at the time you manage your hosting account.