1 hour ticket response
Quick assistance is our principal duty and this is the reason why we’ve got a team of capable technicians who are eager to provide a rapid response to any question that you could have. Simply post your tech support ticket from your Control Panel and we will reply back to you within sixty minutes in the worst case scenario. Actually, we work hard and aim for a twenty–minute customer support ticket response time.
A Top–Notch Customer Support Service
Our customer support engineers have huge experience in the cloud plans field and are skillful enough to provide a quick solution to your problem. If, however, the case at hand is not within the competency of a support engineer, the client support ticket will be sent to a programmer or system administrator for additional assistance.
An Intuitive Help Section
To help you find a quick suggestion on how to use a specific feature, we have integrated a very user–friendly Help section in your Control Panel. You can search through a rich collection of web hosting account administration articles and website administration articles, have a peek at our F.A.Q. database or check our step–by–step video tutorials.