If your hosting company offers live chat support, you are able to speak to an agent in real-time and learn useful info or get an issue resolved in a timely manner. The advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with Internet access, so that you won't pay any rates if you are in another state or country. What's more, it will be simpler to copy and paste data for instance domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side on the telephone. The live chat is also a faster option to contact the website hosting supplier's support crew as compared to using a ticketing system. What's more, when some problem needs a bit more time to be dealt with, you can do something different while you wait for guidance on the live chat, so you won't lose time - something that is not possible if you are on the telephone.