If your hosting company offers live chat support, you are able to speak to an agent in real-time and learn useful info or get an issue resolved in a timely manner. The advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with Internet access, so that you won't pay any rates if you are in another state or country. What's more, it will be simpler to copy and paste data for instance domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side on the telephone. The live chat is also a faster option to contact the website hosting supplier's support crew as compared to using a ticketing system. What's more, when some problem needs a bit more time to be dealt with, you can do something different while you wait for guidance on the live chat, so you won't lose time - something that is not possible if you are on the telephone.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all of the cloud plans that we offer and we're able to support you with almost everything in real time. If you do not have an account with our company yet, we're able to provide you with more details about the plans in order to help you to choose the most appropriate plan. If you are an active client, we will be able to assist you with any billing or general issue in addition to with lots of common tech troubles, such as an email address installation in a desktop e-mail client. If you are unable to phone us for whatever reason or you're in a country where we do not have a local phone number, the live chat is the best way to contact us. Needless to say, some situations need more time to investigate and test, which means that you'll have to open a ticket to our technicians, but nonetheless, we are able to save your time and assist you with numerous problems on the chat.